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What Happens at the End of a Tenancy?

What Happens at the End of a Tenancy?

In last months instalment, we looked at management of the property through the tenancy term. In this months edition, we will look at what happens when notice is given and the tenants eventually vacate. Where an Assured Shorthold Tenancy Agreement has been entered into, the tenants are normally required to provide one month’s notice of their intention to vacant. Alternatively, if a landlord asks the tenants to leave, they will need to provide two months notice to vacate, this is a formal document served in a prescribed format. During the notice period, we will arrange to carry out a final inspection at a suitable time to meet with the tenants to ensure everything is in order. We will, of course, be checking in the first instance that the final month’s rent has been paid and ask the tenants to cancel their usual method of payment so that no further monies are received after they leave.

The tenants will already have been provided with a copy of the inventory from when they moved in. You will recall from our last newsletter article that the inventory is a full photographic and written record of the condition of the property at the start of the tenancy. This document provides a point of reference for both the agent and the tenant and will need to be checked off carefully, outlining any points of concern during the process. First of all, we will be looking at the general decorative condition of the property and the overall cleanliness. A landlord must give allowance for ‘fair wear and tear’ so the odd mark to the décor here and there caused by everyday usage has to be accepted. However, if the wallpaper has been torn, ripped or scribbled on, the landlord could reasonably expect for this to be repaired by the tenant.

Secondly, overall cleanliness is often a ‘grey area’. The original inventory should outline the condition of the fixtures, fittings, carpets etc. and will normally make particular reference to the condition of any appliances provided. As a rule of thumb, if a property has been hoovered, dusted and cleaned throughout and this reflects the original condition, there should be no issues. The agent would normally pay particular attention to the cleanliness of the oven, fridge, bathroom fitments (including sealant and grouting) and also any particular stains or spillage marks on the floor coverings.

Furnishings may have been provided in the first instance. Attention must also be paid to the general cleanliness and condition of sofas, armchairs, mattresses and other upholstered items. Again, ‘fair wear and tear’ should be allowed for, however, physical damage – tear marks etc. need to be addressed.

Final utility readings will need to be taken including gas, electric and where necessary water. After these have been logged the appropriate utility providers (including the council tax will need to be advised).

It is usual practice to take a forwarding address for the tenants, confirm bank details for the repayment of the deposit and ensure finally that none of their belongings remains in the property. All of the keys will need to be returned (including window lock keys), the property would normally be left secure with the heating set on low (depending upon the time of year) whilst it remains vacant.

In most cases, agents and tenants are able to agree that everything is in order, however, occasionally such agreement cannot be reached.

Any ‘dispute’ may involve just one point of concern or possibly many. Every effort should be made to illustrate this to the tenant often with the help of the photographic records provided with the inventory.

If all else fails and the situation cannot be resolved the dispute(s) should be raised with the arbitrator acting for the company protecting the tenant’s deposit. This is done ‘on-line’, all tenant deposit schemes offer this facility, they will require a copy of the checkout report by the agent, including detailed notes of the item(s) in dispute along with a copy of the original inventory. Both parties will be asked to make representations to the arbitrator and in the meantime, the registered deposit monies will be ‘ring fenced’ until a full and final decision has been made. This can usually take a few weeks, however, the process is fair and reasonable and both parties will be bound by its findings. Whatever the decision the tenant’s deposit monies will be distributed accordingly.

Landlords – don’t forget the tenant’s deposit monies can be used to compensate for non-payment of rent or to address physical concerns with the final condition when the tenancy finishes. It can only be used when a mutual agreement has been made with the tenant or alternatively a dispute resolution has been reached by the arbitrator.

This concludes our series of recent articles ‘Are you a first-time landlord…?’

If you are a landlord looking for help and advice please contact your local branch of Robert Ellis, we would be more than happy to help.

Thank you for listening.

Robert Ellis Team

About Robert Ellis

Robert Ellis is a leading estate agent that has been facilitating house sales and rentals for customers across Nottingham and the surrounding towns and villages for over 35 years. They have branches in Beeston, Long Eaton, Arnold and Stapleford offering residential and commercial sales and lettings, property management services and mortgage advice. With houses, flats and commercial premises to suit all tastes, budgets and preferences, the team at Robert Ellis provides a friendly and comprehensive service for buyers, sellers, landlords and tenants alike.

Their expertise in all areas of the property market is reflected in the positive reviews they have received from previous customers, with a rating of 4.9 out of 5 from over 2,500 reviews on Reviews.io. They are also multiple Gold-winning estate and lettings agents in the British Property Awards 2022-2023 and received a Gold Award for both sales and lettings in the Best Estate Agent Guide 2023.

To find out more about Robert Ellis estate and letting agents you can read our about us page here

Find Your Nearest Robert Ellis Branch

Our happy, experienced team can lighten your workload and brighten up your day

Arnold Sales & Lettings

78 Front Street,

Arnold,

Nottingham

NG5 7EJ

0115 6485 485 Find Out More

Beeston Estate Agents

12 High Road,

Beeston,

Nottingham

NG9 2JP

0115 922 0888 Find Out More

Beeston Lettings

130 High Road,

Beeston,

Nottingham

NG9 2LN

0115 922 9090 Find Out More

Long Eaton Estate Agents

5 Derby Road,

Long Eaton,

Nottingham

NG10 1LU

0115 946 1818 Find Out More

Long Eaton Lettings

11 Derby Road,

Long Eaton,

Nottingham

NG10 1LU

0115 946 6946 Find Out More

Stapleford Lettings

30 – 32 Derby Road,

Stapleford,

Nottingham

NG9 7AA

0115 949 6740 Find Out More

Stapleford Sales

30 – 32 Derby Road,

Stapleford,

Nottingham

NG9 7AA

0115 949 0044 Find Out More

The Mortgage Company

50 – 52 Market Place,

Long Eaton,

Nottingham

NG10 1LT

0115 951 8898 Find Out More

Arnold Sales & Lettings

Beeston Estate Agents

Beeston Lettings

Long Eaton Estate Agents

Long Eaton Lettings

Stapleford Lettings

Stapleford Sales

The Mortgage Company

Find Your Nearest Robert Ellis Branch

Our happy, experienced team can lighten your workload and brighten up your day

Arnold Sales & Lettings

Arnold Sales & Lettings

78 Front Street,

Arnold,

Nottingham

NG5 7EJ

0115 6485 485 Find Out More
Beeston Estate Agents

Beeston Estate Agents

12 High Road,

Beeston,

Nottingham

NG9 2JP

0115 922 0888 Find Out More
Beeston Lettings

Beeston Lettings

130 High Road,

Beeston,

Nottingham

NG9 2LN

0115 922 9090 Find Out More
Long Eaton Estate Agents

Long Eaton Estate Agents

5 Derby Road,

Long Eaton,

Nottingham

NG10 1LU

0115 946 1818 Find Out More
Long Eaton Lettings

Long Eaton Lettings

11 Derby Road,

Long Eaton,

Nottingham

NG10 1LU

0115 946 6946 Find Out More
Stapleford Lettings

Stapleford Lettings

30 – 32 Derby Road,

Stapleford,

Nottingham

NG9 7AA

0115 949 6740 Find Out More
Stapleford Sales

Stapleford Sales

30 – 32 Derby Road,

Stapleford,

Nottingham

NG9 7AA

0115 949 0044 Find Out More
The Mortgage Company

The Mortgage Company

50 – 52 Market Place,

Long Eaton,

Nottingham

NG10 1LT

0115 951 8898 Find Out More

-/5

Verified customer feedback

- rating based on

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Excellent

  • Clint Elliott

    Friendly staff with a professional attitude, did very well at selling the property with minimal hassle in a currently turbulent market.

    3 days ago

  • Adam Watters

    Lorraine and the team was very helpful and informative, always keeping me upto date on purchase.

    4 days ago

  • Robert Day

    Would like to thank everyone who has helped me and Emma sell 30 Wood avenue, keeping me updated. THANK YOU 😊.

    4 days ago

  • David

    We have received excellent service from your Long Eaton Office especially from Caroline who has been extremely helpful & a calming & knowledgeable inf...luence especially with our purchase of a new build property. We have not dealt with your estate agency before & although very stressful at times for ourselves, as our first prospective purchaser pulled out, Caroline was very helpful & approachable & contacted us regularly to keep us updated on progress. I can't recommend her highly enough. Many thanks again Caroline Best regards Liz & David

    1 week ago

  • Adrian

    Even in a fairly difficult house sale , the staff at Robert Ellis were very knowledgeable and supportive . I'd also like to give a special thanks to J...oely who was particularly helpful in the whole process . Thanks to all the team , and I would certainly recommend Robert Ellis to anyone else . Thanks , Adrian Bowley

    1 week ago

  • Rachael

    Harry Hackett and Joely Golding at the Long Eaton branch were wonderful! They were so helpful and would come at the drop of a hat to let us into the p...roperty to view, measure up and get quotes ahead of the completion date. They even offered advice on options for inside the property, which we have taken on. Everything was super efficient and we would highly recommend them! 😊

    1 week ago

  • Yulan

    Caroline has been very helpful, always friendly during our process of selling our house.

    1 week ago

  • Pam

    Wonderful staff, especially Holly, nothing too much trouble. Kept informed of progress throughout the sale. Helped all the way.

    1 week ago

  • David Green

    Thank you to Holly Who was all ways able and willing to offer advise And always available . Dealt with my enquires straight away and always return...my calls. I Never felt that anything was to much trouble for her. Excellent service.

    1 week ago

  • Emma Thrall

    It hasn't been an easy journey but Holly Torr at long eaton has kept us up to date and sane throughout the process thanks Holly!

    2 weeks ago

  • Rae Murphy

    Absolutely recommend purchasing through Robert Ellis Stapleford - especially happy with Beth at the branch. She was amazing from start to finish!

    2 weeks ago

  • Sally-Ann Roberts

    Brilliant service, was notified every step of the sale and a really friendly team .

    2 weeks ago

  • Mark

    Dawn was wonderful, helping me to sell my home and find a new one that I had not considered. She kept me informaed throughout and was always available...to help. Thank you Dawn.

    2 weeks ago

  • Frankie

    I would like to thank Joely at the Long Eaton office for her kind help and quick responses throughout the home buying process. Highly recommended...for her service. Wish to give her a 10* rating if I could!

    2 weeks ago

  • Gayle

    What a long journey this house sale has been - lots of ups and downs (due to 2 failed sales - not due to Robert Ellis) ....so lots of stress. This jou...rney has defintely been made much more tolerable by the lovely relationship we have established with Joely and Holly. They have kept us well informed and always been available to update us with honest, reliable information. Joely, in the later stages of negotiations even responded, on what I know, were days off work. I have so appreciated being able to speak to the team when required.. always caring and respectful and had empathy and understanding. We have received and very professional but personal service I feel. Highly recommend.

    2 weeks ago

  • Lynne

    Excellent service, our sale went through smoothly and we were kept up to date on progress by Holly Torr at every stage. Very professional and will be...more than happy to recommend.

    3 weeks ago

  • Kathryn

    Joely was fantastic during our first house purchase. She was professional and worked hard to push things along, and was always lovely to interact with...if we had questions or wanted updates. I wouldn't hesitate to recommend Robert Ellis based on our experience with Joely!

    3 weeks ago

  • Sue

    Joely is absolutely amazing. She looked after us from start to finish with the sale of our property!

    3 weeks ago

  • Toni

    Dawn Stokes at Robert Ellis has done an amazing job in helping me to sell my family home - more like 10 stars not 5 :) so efficient and always on the...ball - Thanks Dawn xx

    3 weeks ago

  • Brian Mason

    This is the 2nd property we have sold with Robert Ellis on both occasions they have been so professional and helpful along the process cannot thank th...em enough Beth once again went that extra mile thank you

    3 weeks ago